Refund policy
Right of Cancellation
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day you or a third party designated by you (who is not the carrier) takes possession of the goods.
How to Start a Return
To initiate a return, please use our contact form or email us at:
info@orely.de
Please include your order number and the reason for return in your message.
Return Address:
The address listed in our Legal Notice is not a return address.
After contacting us, our customer service team will provide you with the correct return address for your region.
Return Conditions
To be eligible for a return, the following conditions must be met:
Condition of Goods:
Items must be unused, in their original packaging, and in original condition.
Sealed Goods:
For health and hygiene reasons, dietary supplements cannot be returned if the seal has been removed after delivery.
Loss of Value:
You are only responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.
Return Shipping Costs
You are responsible for the direct cost of returning the goods.
Refunds
Timeframe:
Once your return has been received and inspected, your refund will be processed within 14 days.
Amount:
We will refund all payments received from you, including standard shipping costs, using the same payment method you used for your purchase (unless otherwise agreed).
