Shipping policy

Processing Time

Processing begins after your order has been successfully placed and usually takes 1–2 business days.
During this time, your order is reviewed, quality-checked, and prepared for shipment.


Delivery Time (Shipping Time)

After processing, the estimated delivery times are:

Germany: 6–10 business days
Austria: 6–10 business days
Switzerland: 6–10 business days*

* Please note: Deliveries to Switzerland may experience occasional delays due to customs clearance.


Shipping Costs

Free Premium Shipping: Free of charge.


Order Tracking

Once your order has been shipped, you will receive an email with a tracking number.


Address Changes

Changes to the delivery address are only possible before shipment.
Please contact us within 12 hours after placing your order at:

📧 info@orely.de